Refund and Exchange Policy

At NYCPatches.com, we're committed to delivering top-notch custom patches and dependable service. Making sure you're satisfied matters to us, and we work to sort out any issues quickly and fairly. This policy lays out when you might qualify for a return, replacement, or refund, and how to file a claim.

We'll process a return or exchange request in these situations:

• You received something different from what you actually ordered. Reach out to us right away so we can look into it and set things right.
• Your order showed up damaged. You'll need to send clear photos of both the damage and the original packaging when you file your claim.
• The size or specs of the product don't line up with what was confirmed on your approved order.
• The finished item doesn't match the customization details you gave us and signed off on.
• You decide to cancel before production starts, in this case, a design and processing fee of roughly 10–15% may be deducted.

We won't be able to offer a return or exchange if:

• The product matches exactly what you approved, with no defects, damage, or errors.
• The customization info you gave us was wrong, incomplete, or got changed after you'd already approved it.
• Delays happened because of third-party shipping carriers, weather, customs, or other logistics issues outside our control.
• Your order came back or couldn't be delivered because of an incorrect or incomplete address you provided.

• If the problem was our fault, NYCPatches.com covers all return and reshipping expenses.
• If the problem came from incorrect info you gave us, you'll be responsible for the return shipping and any costs to resend the order.

Here's how to request a return, exchange, or replacement:

1. 1.Get in touch with NYCPatches.com within 24 hours of getting your order.
2. 2.Send clear photos or video showing what's wrong.
3. 3.Include your order number along with a short description of the issue.
4. 4.Keep the product unused and in its original packaging and condition.

Once we've reviewed your claim, we'll let you know what happens next and send return instructions if that applies.

Approved refunds go back to whichever payment method you used at checkout. How long it takes depends on your bank or payment provider, but refunds usually show up within 5–10 business days after approval.

Once a custom order has gone into production, refunds aren't possible unless the error was on our end, a manufacturing mistake or a customization mix-up we're responsible for.